FAQS

This means we have followed the guidelines set out by the government in order to deliver a safe experience. We’ve assessed every part of our offering; the spaces we provide, our team, the training given to them, our food and drinks and how we look after you. We are also having monthly health and safety assessments, as well as regular daily deep cleaning of the venue, with higher frequency in more used areas.

We have implemented the following changes: Our kitchens are observing social distancing with designated workstations and a reduced menu to minimise the number of staff required in the kitchen to prepare meals. Our bars are running as dispense only with staff allocated to collect orders and bring to your area. Managers will be on hand throughout the venue to ensure groups remain at a suitable distance and you still have a great time with us. We will encourage you to pre-order and pre-pay for food where possible, and then top-up via our app when in venue. Our staff will then bring your order straight to you.

Our playing areas provide you with a semi-private space to play and catch up with friends. We have ensured that each group are at least 2m from another group, so you’re safely able to observe social distancing from others.

Hand sanitisers will be clearly signposted throughout the venue, cleaned regularly and topped up. They will be by your playing areas and as you pass through the venue.

This is to minimise contamination for both our team and customers. Card payment, and payment via an app require much less interaction and therefore reduce any chance of infection spreading.

All of our team will have full training before returning to work. This is to ensure they can look after you and themselves as much as possible. In addition to this we also have mental health champions to support our team during this transition.

Our staff have only been tested where directed to do so by a medical professional. On arriving at work each day temperatures are taken and recorded. If anyone has a temperature, they will be asked to return home and self-isolate.

All team members have had full COVID secure training both on and offline with updates made to our training documents, as well as clear back of house instructions to reassure and instruct on ways of keeping each other safe.

Where guidelines require it, our team will wear PPE equipment. We will ensure a specific staff member delivers your fresh food and drinks, whilst another member will remove any dirty crockery.

When you arrive at the venue, we might ask you to wait outside while another group leaves. You will then be taken straight to your booking area. When walking around the venue we ask our customers to look out for each other, waiting to let each other pass in narrower places, and ensuring a 2m distance is kept. Our team will be on hand to ensure no bottlenecks or crowding occur and we ask you to respect this. Our team will not operate from workstations; we’ll be using pagers to update when an order is ready at the kitchen, orders need to be taken etc. This is again to limit any close contact and ensure social distancing is adhered to.

We thoroughly clean every area used in between groups arriving, however if you have any concerns please ask to speak to a manager who will be happy to discuss this with you. If we’re able to do so, we will move you to a more suitable space, however we want to reassure you that each area is safely distanced to ensure reduced interaction with others.

Yes, in some cases there may be one or two areas which aren’t suitable due to social distancing restrictions. If that is the case they will be clearly signposted, and we’ll ask you to not use them.

As you will be kept with the group you arrived with you do not need to wear gloves or masks. We ask all guests to adhere to 2m social distancing when moving through the venue which helps to minimise risk.

Your darts will be deep cleaned before your arrival, and then again once you’ve departed the area, before another group uses them.

If you have booked an oche you don’t have to make a pre-order, but we do strongly encourage this in order to help have everything ready for your arrival and to minimise contact with our team during your visit. If you have booked a table for drinks, to secure the booking we ask you to pre-order your first round of drinks (minimum £5 per person). You can order more drinks in venue using our app or ‘push for service’ buttons.

We only need one person from your group to have the app. This is so you can pay via your phone rather than using a card machine, again minimising risk. You can also use our ‘push for service’ buttons in venue.

We will ask someone else from your group to pay. Unfortunately, we cannot accept cash at this time.

As we’ve reduced the number of staff in our kitchen we are only offering select items to ensure we can deliver food for all dietary requirements, whilst keeping our team safe. Pizza is the best way to do this, and we think it’s pretty tasty too.

If you were to order at the bar this would mean that we couldn’t adhere to social distancing. Our staff will have PPE equipment and have been trained on how best to serve you, so this process helps us to minimise any risk.

If there’s space we’d love you to stay for a drink or two. However, if we’re a little full, due to capacity restrictions we may ask you to leave the venue. To avoid disappointment, we suggest booking a table where possible.

For the most up to date hours, please visit the relevant venue's page. We hope to return to full opening hours as soon as possible, but at the moment are reopening with less hours based on demand, to ensure that we're ready when you are and can provide the best possible experience.